Happy Return & Replacement Policy

It's a rare case for QPS where customers didn't get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren't by our side. But there is now a "Bond of Trust" between customers and QPS. So, for further ensuring and encouraging this "Bond of Trust" QPS brings you The "Happy Return" policy. Where customers can return their Medicine or products only if there's something wrong with it. In that case QPS will give you fresh products in return. Because we believe that happiness should be returned if that happiness can't give you a smile. So, We returned it with proper happiness. We always want to bring a smile in your face and make you happier. We call this policy of ours "Happy Return".

If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

• It is within 03 Days from the delivery date.
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be damaged or tampered with.
• If the item came with a free promotional item, the free item must also be returned.
• Refund/ replacement for products are subject to inspection and checking by QPS team.
• Damages due to neglect, improper usage will not be covered under our Returns Policy.
• Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
• Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Reasons for returns & replacement:

• Product is damaged, defective or not as described.
• Wrong product sent.
• Unhappy with the product quality.

How to return:

Contact QPS Customer Care team by calling +88 031 2854871 or by emailing info@qps24.com within 03 days after receiving your order.

There are two ways to return/replacement the product to us. In Chittagong City, we offer a free pick up service for your return/replacement. Other than Dhaka City, you have to send the product on your own to our office address.

Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is valid, we will replace the product with a new one or we will proceed with the refund.

Refund Policy

• The refund will be processed after we have completed evaluating your return.
• Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
• Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
• If you have selected Cash on Delivery (COD), there is no amount to refund because you haven't paid for your order.
• For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.
• If online payment is made once more due to technical error, payment refund will be made.
• You will receive a refund anytime between 7-10 working days. If you don’t receive refund within this time, please write to us at info@qps24.com and we shall investigate.